faq // the questions we get most often · last edit: 2026-05-12

Honest answers

The questions we hear most often over email. Read in any order. If yours isn't here, just reply to any email from us — there's one inbox and a real person reads it.

# section

general

4 entries
[01] Will my exchange accept this report? ▸
We can't promise — every exchange has its own rules, and the final call is made by their compliance team (the people inside the exchange who decide whether to clear your transfer). What we give you is a report at a permanent link: it shows the address history, the risk reasons, and the time of the check. You paste that link into the exchange's support ticket as proof that you did the check before you sent the money. Their support opens the link and reads it themselves — we don't need to be involved.
[02] How much does it cost? ▸
First check is free — no signup, no card. After that, packs start at $5 for 10 checks. Pay with a card or crypto, no tax, no hidden fees.
▸ see every plan on /pricing
[03] Do I need to sign up? ▸
For a one-off check — no. Pick a network, paste the address, get the result. If you plan to check addresses regularly (work in compliance, run an OTC desk), sign up once — we'll give you a balance and an API key. Scripts and one-off automated callers can also pay $0.10 per call via x402 USDC on Base — no signup, no key.
[04] Where are you based? ▸
Tubelab LLC — a company registered in Delaware, USA. Our servers run in three regions: Frankfurt, Virginia, and Singapore. Data on European customers stays inside Europe (Frankfurt) — to keep us in line with GDPR.
# section

technical

4 entries
[01] Which networks do you support? ▸
25+ today: Bitcoin, Ethereum, Solana, Tron, TON, XRP, Polygon, Arbitrum, Optimism, Base, BNB Chain, Avalanche, Cardano, Polkadot, Cosmos, Near, Aptos, Sui, Stellar, Algorand, Hedera, Litecoin, Bitcoin Cash, Dogecoin, plus Monero with limited coverage (privacy coins are harder to read). Mantle and Linea are coming by the end of summer.
[02] How fresh is your data? ▸
Very fresh. On fast networks (Solana, Base) we see new transactions in about 30 seconds. On slower ones (Bitcoin, Ethereum) — within a minute. We re-check our list of known wallets every day. Sanctions lists are pulled from the official sources every 5 minutes.
[03] Can I check the report came from you and wasn't edited? ▸
Yes. Every report carries a digital signature, so anyone can verify it really came from us and that nobody changed a single character. Our public key is at /pub/ed25519. On top of that, once an hour we write a short fingerprint of every report onto the Ethereum blockchain — so the report stays verifiable forever, even if our service shuts down one day.
[04] Can I run this on my own servers? ▸
Yes — for customers spending $50k a year or more. We ship the same engine as a self-hosted package that runs inside your own network: your data never leaves your perimeter. Write to us and we'll set it up.
# section

price & billing

4 entries
[01] What if the result looks wrong? ▸
We'll re-run the check for free. If you still disagree after the second look — full refund. Then we update our records, so the next person who checks that address gets the corrected result.
[02] Does my balance expire? ▸
No. We're not airline miles — the money you topped up stays on your balance until you spend it.
[03] Can I get a refund on unused balance? ▸
Yes. Email support@daoaml.com from the address you signed up with — we'll send the unused part back to whatever you paid with (card or crypto).
[04] Do you offer enterprise contracts? ▸
The biggest published pack is 200 000 checks for $20 000 ($0.10 per check). Need more than that? Annual contract, reserved capacity, custom SLA — write to support@daoaml.com with your numbers and we'll set it up.
# section

privacy & compliance

4 entries
[01] What happens to the addresses I check? ▸
On our side they turn into a short code for fast lookups, then are deleted 24 hours later. We don't sell them, don't share them, and don't cross-reference them with anything else. If you forward the saved link, the recipient only sees the address you pasted — nothing about you.
[02] Are you GDPR and CCPA compliant? ▸
Yes. We store the minimum personal data we need — your email (for the receipt and the result link) and that's it. If you want everything deleted: write to us and we'll delete your account row. The saved report stays, because that link is already public.
[03] Do you have a SOC 2 audit? ▸
Yes — we passed the SOC 2 Type II audit in Q1 2026. SOC 2 is the standard review that banks and exchanges use to vet new vendors. We'll share the full report under NDA on request.
[04] Will you respond to law enforcement requests? ▸
Yes, when the request is a valid US legal one. But the data we actually have is small — your email, the receipt, and the addresses you checked. We don't collect ID documents, video records, or any transaction history beyond what's already public on the blockchain.
# glossary

What these words mean

6 entries
AML

Checking a wallet for links to bad history — scams, sanctions, theft. Short for “anti-money-laundering,” but you don't need to know the acronym to use the product.

Exchange compliance team

The people inside an exchange (Binance, Bybit, Coinbase, and so on) who check transfers before letting them through. They decide whether to release your deposit if it gets held up.

Mixer

A service that scrambles coins so it's hard to see where they came from. Used to hide the source of money. If a wallet has been near one, that's a strong risk signal.

Sanctions list

An official government list of wallet addresses that nobody is allowed to do business with. The US (OFAC), the EU, the UK, the UN, and Switzerland (SECO) all publish their own. We check every address against all five.

Smart contract

A small program that lives on the blockchain. For example, the Uniswap exchange is a smart contract — when you send crypto to its address, the contract runs automatically.

Network (or chain)

Bitcoin, Ethereum, Tron, Solana — these are all separate blockchains. A Bitcoin wallet can't receive Ethereum, and vice versa. The address you check has to be on the right network.

Still have a question?

Write to support@daoaml.com. One inbox, real people read it.

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